ISLANDWIDE* DELIVERY // FREE LOCAL DELIVERY ABOVE $100!

FAQ

HOMEMADE DELICACIES RANGE

INSTANTLY AWESOME SEAFOOD SALADS
  • If you would like to omit certain garnish / ingredient or have special requests, please let us know in the remarks section during checkout! Do take note that the taste may differ from our original recommended recipe if so.
  • The salads are meant to be eaten cold, and best consumed within 2 hours - 24hours. No preservatives are added, hence we strongly advise against keeping it for more than 24 hours.

 

***KINDLY CHECK THE  AVAILABLE SLOTS HERE PRIOR TO PURCHASE AND PAYMENT.

For LATE NIGHT DELIVERY, click on THIS link and add to cart! Otherwise we will update your invoice accordingly. Orders without payment at least 12hrs before delivery (including correct delivery charges) will not be processed and delivered.

 

Our standard delivery schedule below, unless otherwise stated in our Schedule page. Cut-off time is 9pm, min 1 day in advance. 

However, feel free to drop us a message via IG / live chat and enquire should you wish to make a last min order. No guarantees, but we'll definitely be happy to accommodate if it's within our means to. 🖤 xx

Orders without payment at least 12hrs before delivery (including correct delivery charges) will not be processed and delivered.

Pick-ups: 12pm - 8pm.

Day deliveries: 12pm - 5pm. 

Late-night deliveries: 10pm - 130am. 
(surcharge of $6 applicable - the top-up amount will be updated and reflected in your invoice upon check out if you did not add top-up fee to cart)

*Unfortunately we are unable to provide a definite time within the stated period for deliveries, we seek your kind understanding! You can still leave a remark if you have a special request, and we'll see if we can make it happen :) No promises though! 🖤 

 

 

DELIVERY

How much is delivery?

We offer free delivery for purchases above $125, otherwise a flat-rate shipping of $10 applies. 

Late night deliveries are available at a flat rate of $16  - top up for late night deliveries will be waived for orders above $100. Please remember to add in your top-up delivery fee if your order is below $100!

Where do you deliver to?

We deliver island-wide, however please be aware that there will be an extra charge of $15 to places such as but not limited to: Airport Zone, Changi Cargo and Sea Ports, restricted Military bases, Tuas and Jurong Island or any other restricted zones.

For deliveries to Sentosa, shopping malls, office buildings, CBD and locations without grace period for parking, there will be an additional charge of $6 on top of the delivery fee.

Kindly let us know in advance if your location falls within the above categories. We will reach out prior to delivery for most cases upon verification of payment and order details. Otherwise, we will inform you about the additional charges upon arrival of our delivery personnel. An acknowledgement to pay directly to the delivery personnel or a PayNow transfer made to Instantly Awesome Co. has to be made within 10mins or we will move on with our delivery route for the day.

Do note that you will have to reschedule for another chargeable delivery date if so (Homemade delicacies will be discarded due to hygiene reasons and order amount will be forfeited).

 

When will my items be shipped?

Please allow 1-3 working days for us to process your instock orders. Preorders will be delivered within 1-3 working days upon arrival at our facility. Homemade Delicacies range will be delivered according to the stated delivery date on site. 

 

 

What happens if i miss my delivery?

We will notify you at least a day in advance for your delivery (not inclusive of Homemade Delicacies range). Feel free to let us know if you would like to reschedule then!

Should our delivery personnel fail get a response at the door, he/she will give you a text and wait for a maximum of 10mins before leaving your location. Do note that you will have to reschedule for another chargeable delivery date if so (Homemade delicacies will be discarded due to hygiene reasons and order amount will be forfeited).

If you would like them to leave your items at the door, kindly respond via text with instructions to do so. Instantly Awesome Co. and The Awesome People Co. bears no responsibility and will not be held liable for any loss, damages or possible compromised quality in the items should you opt for this option.

 

Do you offer self-pick up?

Yes, it is however strictly by appointment only. You may contact us via Instagram / live chat for more information :)

  

PAYMENT

What payment modes do you accept?

We accept only PayNow at the moment.